Refund Policy

A legal disclaimer

At Beyond the Boundary, I aim to provide a supportive, respectful, and empowering experience for all clients. Due to the nature of coaching services — which require preparation, time, and dedicated 1:1 support — the following refund policy applies:

1. Coaching Sessions & Support Services

Refunds are not offered for completed coaching sessions or support services, as these are delivered in full at the time of your appointment.
If you are dissatisfied with your experience, please get in touch so we can address your concerns and discuss how to move forward constructively.

2. Cancellations

You may cancel or reschedule your session up to 24 hours in advance at no cost.
Cancellations made less than 24 hours before your session will incur a 50% cancellation fee, and the remaining amount will be refunded (if applicable).
No-shows or missed appointments are non-refundable.

3. Package or Multi-Session Bookings

Refunds on multi-session packages are available only for unused sessions and must be requested within 14 days of the original purchase date, provided no sessions have been used.
Once sessions have been started, refunds are not available — but sessions may be rescheduled within the agreed time frame.

4. Human Design Insight Sessions

As these sessions require time to prepare a personalised chart and reading in advance, refunds are not available once preparation has begun.
If you need to reschedule, please provide at least 24 hours’ notice.

5. Questions or Concerns

If you have any questions about this refund policy or would like to discuss a specific situation, please contact: safespace@beyondtheboundaryltd.co.uk